Client Experiences
What Clients Say About Working With Us
Pension matters are often consequential and sometimes stressful. We take that seriously. Here is how some of our clients have described the experience of working with Nakhon Counsel.
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What Clients Say
Client Testimonials
David Hargreaves
Retired, Hua Hin
I came to Nakhon Counsel about six weeks before my retirement date, having received conflicting information about how my UK state pension and a private scheme would interact. The consultation took two hours, which I had not expected, but every minute was useful. Alec went through my contribution record carefully and explained where the figures were coming from. The written summary he sent afterward was something I could actually use when speaking with my pension provider. I came away considerably clearer about my position than I had been going in.
April 2025
Margaret Clyne
Cha-am, Phetchaburi
I had received a letter from my pension authority that I did not fully understand. The language was quite technical and the deadline for response was not far off. Priya at Nakhon Counsel read through the notice with me, explained what each section was asking, and drafted a response that addressed every point clearly. She sent me the draft first, which I appreciated — it meant I could ask questions before anything was sent. The matter was resolved without further back-and-forth. I would not have managed it nearly as well on my own.
March 2025
Thomas Buchanan
Pranburi, Prachuap Khiri Khan
My wife and I used the joint pension service. We had been putting off sorting out our combined arrangements for a couple of years, mainly because it felt complicated and we were not sure where to begin. The joint consultation gave us a much clearer picture of how our separate entitlements relate to each other — survivor benefits in particular, which neither of us had really examined properly. The process took a bit longer than I expected, but the output was thorough and we now have a proper document to refer back to. Worth the time.
April 2025
Eleanor Langford
Hua Hin Town
I called about a pension adjustment notice that had arrived and that I found quite alarming. The team at Nakhon Counsel were calm and thorough — they explained straight away that the notice was a routine review rather than anything to worry about, which in itself was a relief. They handled the correspondence from start to finish and kept me informed at each step. The matter was resolved in a little over three weeks and I did not need to do anything beyond approving the final letter. Very well handled.
May 2025
Jan Vanhanen
Khao Takiab, Hua Hin
I came in for the retirement planning consultation about fourteen months before I intended to retire — perhaps slightly earlier than most clients, but I wanted plenty of time to act on anything that came up. The session was unhurried and practical. There were two matters from my contribution history that I had not been aware of, and the written summary laid out clearly what I needed to do before my retirement date. I was able to follow up on both items in good time. Exactly what I needed.
April 2025
Sandra Reyes
Hua Hin, originally UK
Finding English-speaking pension legal advice in southern Thailand had been on my to-do list for a long time before a neighbour mentioned Nakhon Counsel. I had been resident here for eight years and had not properly reviewed my UK pension entitlements since moving. The consultation covered more ground than I expected — the interaction between my state pension, a former employer scheme, and my current residency position. The written summary is now filed with my important documents. I should have done this years earlier.
March 2025
How We Helped
Client Case Studies
Case Study — Retirement Planning Consultation
The Challenge
A client had worked across three countries over a 35-year career. With retirement approaching within the year, they had received different projected figures from three separate scheme administrators and could not reconcile the numbers or understand which entitlements would come into effect when.
What We Did
We reviewed the contribution statements from each scheme, mapped the client's contribution history chronologically, and identified the applicable rules for each entitlement. The consultation covered the payment schedule and the decisions the client needed to make before their retirement date.
The Outcome
The client left with a written summary setting out their total projected income from all three schemes, the two decisions they needed to make before retirement, and the approximate deadlines for each. One scheme had a contribution gap that was addressable — and the client was able to do so before the retirement date. Timeline: one consultation appointment over approximately two and a half hours.
"I had been dreading this for months. Having it all set out in one document, in plain language, made an enormous difference."
Case Study — Pension Authority Correspondence Counsel
The Challenge
A retired client received a contribution query notice from her pension authority, suggesting that a period of self-employment had not been correctly recorded. The notice implied a potential adjustment to her pension. She was uncertain whether to respond directly or seek assistance, and was concerned about the tone and content of the letter.
What We Did
We reviewed the original notice alongside her employment records and identified that the self-employment period had in fact been correctly registered — the authority's records contained an administrative error. We drafted a response setting out the position clearly, with supporting references to the relevant documentation, and shared the draft with the client for review before sending.
The Outcome
The authority confirmed its records had been corrected within four weeks of our response. No adjustment was made to the pension. The client did not need to appear before any review process or provide further documentation beyond what our letter had already addressed. Total timeline from first contact to resolution: approximately five weeks.
"I had been extremely worried about what the letter meant. It turned out to be the authority's mistake, not mine — but I would never have known how to say that properly on my own."
Reach Us
Contact Nakhon Counsel
Phone
+66 2 962 5183Address
56 Phetkasem Road, Hua Hin
Hours
Mon–Fri 9:00–17:00
Professional Standing
Credentials & Affiliations
Thailand Law Society
Associate member in good standing since 2014
Pension Practitioners Network
Southeast Asia chapter regional member, 2017–present
Expat Services Directory
Recommended pension counsel, Gulf Coast Thailand, 2024
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